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Sean Koons.
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August 7, 2025 at 4:47 am #93
FAQ
ParticipantAs the sole person handling email marketing for my small online shop in Bristol, UK, I’ve noticed our emails are lacking personality and feel too functional with new product alerts and sales updates. I’ve heard that incorporating storytelling can create a stronger bond with customers, but I’m unsure how to implement this. How can I infuse storytelling into our emails while maintaining brevity and professionalism? Any concrete examples or frameworks to help make our emails more memorable and less like typical advertisements would be greatly appreciated.
August 7, 2025 at 4:47 am #94Sean Koons
ParticipantInjecting storytelling into your email content can transform your marketing approach from transactional to engaging and meaningful.
Brief Answer: To compose a story-driven email, structure your content around a basic narrative arc featuring a character, a conflict, and a resolution, enhancing relatability and memorability. The aim is to encapsulate your marketing message within a narrative to evoke emotional responses from readers, not just logical understanding.
The simplest method to shape your email content as a story is to utilize a traditional three-act structure. Begin with a captivating hook introducing a relatable character and situation, such as “Every Monday morning, our founder, Jane, grappled with…”
Next, introduce the conflict, outlining the problem the character faced or the hurdles they needed to surmount. This segment builds anticipation and facilitates reader empathy with the struggle. For instance, “…she spent hours attempting to organize her tasks, perpetually feeling behind.”
Finally, present the resolution by showcasing your product or service as the heroic solution to the character’s predicament. “This led her to create our planner, a simple tool that transformed Monday morning chaos into focused tranquility.” This narrative framework is much more compelling than a straightforward statement like, “Our planner aids in organization.”
You can adapt this structure to narrate various stories. Share your founder’s inception narrative to establish a human connection. Narrate a customer’s triumph story, potentially with a visual of them, to provide potent social validation. Alternatively, recount a behind-the-scenes tale about product creation, linking it to a brief video. Your email’s call to action should naturally follow the story’s resolution.
Best regards,
Sean -
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