Quick Answer: To maximize the use of this feature, available for Creator and Business accounts, start by setting up template responses for commonly asked questions. Access it through your account settings and assign trigger keywords for quick replies.
Here’s a guide on managing Saved Replies:
1. Ensure you have an Instagram Creator or Business account.
2. Access the feature under “Settings and Privacy,” then navigate to “Creator tools and controls” or “Business tools” to find the “Saved Replies” option. Alternatively, access it directly from a DM conversation.
3. Assign a memorable shortcut keyword to each reply when creating it.
4. Create template responses for frequently asked questions related to shipping, pricing, location, services, or general inquiries.
5. To use a saved reply, type the shortcut word in the DM message bar and select the speech bubble icon to insert the complete response.
By organizing and utilizing Saved Replies effectively, you can respond promptly to common queries, maintaining a consistent brand voice.